Frequently Asked Questions

If your yard has significant buildup from missed cleanups, a one-time initial cleanup may be recommended before starting recurring service. We'll let you know during the quote process.

We offer convenient, secure AutoPay through our customer portal. You can set up recurring billing with any major credit or debit card — no invoices to chase.

We offer multi-dog and multi-service discounts. Our Trifecta package bundles waste removal, deodorizing, and pest treatment at a reduced rate compared to purchasing each separately.

Yes. Heading out of town for the winter or just need a break? You can pause your recurring service anytime and resume when you're ready — no penalty.

Absolutely. We never require long-term contracts. Cancel your service anytime without fees or penalties. We believe in earning your business with every visit.

No. As long as we have access to your yard, you don't need to be home. Once we're finished, we'll send a completion notification along with a photo of your securely closed gate for added peace of mind.

Waste is double-bagged and placed inside your designated outdoor trash bin. We also offer a haul-away service for a small additional fee if you'd prefer we take it with us.

Yes, we perform a thorough grid-pattern sweep of your entire accessible yard to ensure no waste is missed. Our recurring routes keep your property consistently clean.

As long as your dog is friendly and comfortable with strangers, we love making new furry friends! If your dog is aggressive or overly anxious, we ask that you keep them inside during our scheduled visit.

If we cannot access the yard, we will attempt to contact you. If we still cannot gain access, we will have to skip the service and resume on your next scheduled visit.

Yes, we clean all accessible areas of your yard including flower beds, gravel, and mulched areas. If we can safely reach it, we'll scoop it.

We can still service your yard with taller grass, though it may take a bit longer to spot everything. If the grass is extremely overgrown, we may recommend mowing first for the most thorough cleanup.

We clean all accessible areas of your yard. If we can safely access underneath a deck, we will remove any waste we find.

Weekly service is ideal for most households, especially with one or more dogs. Twice-weekly is recommended for yards with multiple large dogs. Bi-weekly works well for smaller yards with lighter traffic.

Yes. You can change your service frequency at any time — just contact us and we'll update your schedule. Service days are assigned based on our local route for efficiency.

We work through most weather, including rain and snow. If severe conditions make it unsafe to service your yard, we'll notify you promptly and reschedule for the next available day.

Yes. We provide year-round service, even during snowy winter months. We remove visible waste to prevent a massive buildup when the snow thaws.

If your scheduled service day falls on a major holiday, we'll adjust the visit to the nearest available day and notify you of the change in advance.

Our yard treatments are applied according to manufacturer guidelines and are selected with pets and families in mind. We recommend keeping pets off treated areas until the product has dried, which is typically a short period.

Our treatments are applied according to manufacturer guidelines and are selected with families in mind. We recommend keeping children off treated areas until the product has dried.

Pets can safely return to the yard once any applied treatment has fully dried. This is typically a short window, and we'll let you know the recommended wait time after each visit.

Yes. We disinfect our tools and boots between every yard with pet-safe solutions to prevent the spread of diseases and keep your property safe.

Yes, we send an arrival notification text so you know exactly when to expect us, and another text with a photo of your secured gate when we finish.

A one-time cleanup is a single, thorough visit to reset your yard. It's popular for spring cleanups, parties, moving, or catching up before starting recurring service.

Our lawn deodorizing treatment neutralizes odors at the source, targeting areas where waste buildup has left lingering smells. It's especially popular during humid summer months.

Our flea & tick treatment helps reduce infestations in your yard, creating a safer outdoor environment for your pets and family. It can be added to any recurring plan.

Our mosquito treatment helps reduce mosquito activity throughout the season so you can enjoy your yard without constant swatting. It can be added to any recurring plan.

Yes. Instead of placing double-bagged waste in your trash bin, we can haul it away for you for a small additional fee per visit.

Our Trifecta package bundles waste removal, lawn deodorizing, and pest treatment (flea & tick or mosquito) into one plan at a reduced rate compared to purchasing each service separately.

Yes, we partner with apartment communities throughout Erie, Huron, and Lorain Counties to keep common areas, walking paths, and dog parks clean and free of pet waste.

Yes. We work with HOAs across our service area to maintain clean and safe shared green spaces, playgrounds, and community areas.

Yes. We service dog parks, walking trails, shared green spaces, pet relief areas, and any other outdoor common areas on commercial properties.

Yes. We offer comprehensive pet waste station services including installation, regular maintenance, bag restocking, and waste removal.

A pet waste station is a commercial-grade outdoor unit that dispenses waste bags and provides a sealed receptacle for disposal. They help keep common areas clean in communities with pet owners.

Yes. We install durable, commercial-grade, weather-resistant stations. We offer multiple styles to match your property's appearance and can recommend the best placement for coverage.

Yes. We keep stations fully stocked with fresh waste bags, replacing empty or low supplies during scheduled service visits. Both roll bags and header bags are available.

Service frequency depends on your property's pet traffic. We offer weekly, bi-weekly, or multiple-times-per-week schedules and can adjust based on seasonal demand.

Yes. If a station isn't getting optimal use or your property layout changes, we can relocate stations to improve coverage and usage.

Every commercial property is unique. We customize service plans based on the size of your property, the number of pet stations, pet traffic, and your budget.

Yes, we provide detailed service documentation and reporting so property managers have full accountability and peace of mind after every recurring route.

Yes, we offer flexible recurring commercial service agreements designed to provide consistent, reliable maintenance without locking you into rigid long-term contracts.

Yes, Poo Pickers Ohio is a fully insured, veteran-owned business. We carry liability coverage for your protection and peace of mind.

Yes. We're a locally owned and operated business based in Erie County, Ohio. We live in the communities we serve and treat every yard like it's our own.

We're veteran-owned, fully insured, and committed to reliable, consistent service. No contracts, no missed visits, no chasing. Just a clean yard, every time.